Privacy Policy — Synergy Medical Group MediSpa

Overview

This privacy policy ("Privacy Policy") describes how Florida Rehab Specialists, PLLC dba Synergy Medical Group may collect, use, and share information that we have obtained through your use of synergymedispa.com ("Website") and all related websites, services, and other means by which we have obtained your information (collectively, the "Services"). By using the Website and Services, you are consenting to the practices described in this Privacy Policy.

"You" or "your" means and refers to you as a user of the Website and Services. "We," "our," "us" or "Synergy Medical Group" refers to Florida Rehab Specialists, PLLC dba Synergy Medical Group and our Services.

By accessing the website or using the services, you agree to the practices and policies outlined in this privacy policy and you hereby consent to the collection, use, and disclosure of certain information as described in this Privacy Policy. If you do not agree with this privacy policy, you cannot use the website and services.

Our privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our visitors can navigate, read, and understand. We are dedicated to treating your personal information with care and respect.

Types of Information We Collect

We may collect or receive the following categories of personal information, which may depend on your use of the Website and Services and your device settings:

Identifiers, such as your name, postal address, and email address
Information such as your telephone number
Demographic information, such as age, gender identity, date of birth, and ethnicity
Device and online identifiers, such as IP address, device identifiers, and identifiers associated with cookies
Internet or other electronic network activity and web analytics, such as information about how you use, access, or interact with the Services and our Website
Geolocation information, such as location information derived from your interactions with the Services
Communications, such as communications with our chatbot, call logs, calendar information, and content of emails and text messages where Synergy Medical Group is party to the exchange
Records of communications with our customer support team for training and quality assurance purposes
Inferences regarding your preferences or other characteristics, drawn from and related to browsing patterns, behaviors, and services requested or reviewed

How We Collect Information

Information Provided Directly by You

You actively provide information to Synergy Medical Group in various ways while using our Website and Services, including when you:

Access the Website and use the Services
Request to book appointments with Synergy Medical Group
Request information about our Services
Submit information through the contact section on our Website or email us directly

Automatically Gathered Information

Synergy Medical Group automatically tracks certain information about you based upon your behavior while using the Website and Services, including traffic data, date and time of access, links clicked, device information, IP address, geolocation, operating system, and browser type.

Use of Cookies

Our Website and Services use cookies to enhance the user experience. Cookies are pieces of information that some apps and websites transfer to the computer or mobile device that is browsing that website and are used for record-keeping purposes. We may use strictly necessary cookies, analytical/performance cookies, functionality cookies, and targeting cookies. By continuing to use our Website and Services, you are agreeing to our use of cookies.

Analytics

Synergy Medical Group uses analytic tools to analyze the performance of our Website, including Google Analytics. To opt-out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use your personal information for our commercial and business purposes including:

Providing and supporting our Website, including assisting in booking appointments and enhancing functionality
Communicating with you about our Services, including appointment reminders and responding to correspondence
Providing advertising and marketing services, including email and SMS marketing communications
Improving, monitoring, personalizing, and protecting our Website
Research and development, including internal research for technological development
Compliance and protection, including enforcing our terms and policies and defending against legal claims

Payment Information

We use third-party payment processors (currently Stripe) to process your payments. Synergy Medical Group does not have access to your full payment information.

How We Share Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To contractors, service providers, and other third parties we use to support our business
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Synergy Medical Group's assets
To fulfill the purpose for which you provide it
With your consent
To enforce or apply our Terms of Use and other agreements
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Synergy Medical Group, our patients, providers, or others

IMPORTANT: Except as stated herein as necessary to carry out Synergy Medical Group's business purposes and the Services, we do not sell your personal information to any third parties, including but not limited to advertisers, strategic partners, or vendors.

Children's Privacy

Our Website is not directed to individuals under the age of 18, and Synergy Medical Group will never knowingly collect or maintain personal information through our sites from anyone under the age of 18. If we learn that we have received information directly from a child who is under the age of 18, we will delete such information as soon as possible.

Security

Synergy Medical Group uses technical, administrative, and physical measures to protect your personal information against accidental or intentional destruction, loss, alteration, unauthorized disclosure, or access and against other unlawful forms of collecting and processing. Synergy Medical Group follows industry standards and practices to help protect the confidentiality and integrity of your personal information that is collected and processed.

Your Access and Control

You have options about the various ways we collect, use, and store your personal information. You can contact us through the options provided in the Contact Us section below. When you provide us with personal information through our Website, through the mail, or over the phone, we imply that you consent to our collecting it and using it to carry out Synergy Medical Group's legitimate business purposes as described herein.

International Users

If you are visiting the Website from outside the United States, please be aware that Synergy Medical Group is based in the United States, and the information we obtain through the Website will be transferred to, processed in, and stored on our servers in the United States.

Changes to Our Privacy Policy

We reserve the right to change the terms of this Privacy Policy at any time by posting those changes to this Privacy Policy, so that you are always aware of our processes related to collection, use, and disclosure of your personal information. For significant changes, we will notify you by posting a prominent notice on our Website indicating when the Privacy Policy was most recently updated.

Contact Us

To ask questions or comments about this Privacy Policy and our privacy practices, or to exercise any of your rights, contact us using any of the following methods:

Website: synergymedispa.com
Phone: 352-234-3050
Email: [email protected]
Mailing Address: Synergy Medical Group, 817 SW 56th Terrace, Suite B, Gainesville, Florida 32605

Effective Date: August 26, 2024